As per information from nbnco.com.au the NBN Co does not make automated calls (i.e. robocalls) to advise of disconnections to a service and if in doubt, hang up and call your retail service provider. Other tips for protecting yourself against scammers include:
- Remember NBN Co is a wholesaler, which means they do not sell phone or internet services directly to the public. People need to contact their preferred phone and internet provider to make the switch.
- Don’t share your financial or personal information with an unsolicited caller or door knockers.
- Never give an unsolicited call remote access to your computer or devices.
- Visit the NBN Co’s website for information on how to identify and avoid potential scammers or advice if you suspect you’ve been scammed.
Be prepared and be aware!