Many locations in the Shire of Dumbleyung are ready to switch over to the NBN Satellite (Skymuster). Some of you may have already switched. Whether you have or haven’t made the switch here’s what we learnt and can share with you.
Q. How do you know if your address is ready to switch to the NBN?
A. Check if your address is ready to switch by visiting www.nbnco.com.au. Once you have confirmation that you can switch, contact your preferred retails service provider to discuss your requirements.
Q. Is switching to the nbn automatic?
A. No. You need to contact your preferred retail service provider and they will assist you in the switch to the nbn.
Q. What internet speeds can I expect on the nbn?
A. You get a choice of speeds with the nbn (which you will need chose with your retail service provider) the speeds (megabits per second – mbps) are as below (download and upload respectively),
- Basic – 12mbps/1mbps
- Standard – 25mbps/5mbps
- Standard Plus – 50mbps/20mbps
- Premium – 100mbps/40mbps
Q. What should I ask my retail service provider when switching to the nbn?
A. A few questions you should ask include,
- Will you retain your existing phone number?
- Will you have continuity of service?
- Advise your retail service provider of what services are connected to your current phone line e.g. personal alarm, fax etc.
- If cancelling a service and moving to another retail service provider, ask if there a cancellation fee?
- If you are renting or leasing and if you know your address is ready to connect to the nbn, contact your landlord or agent as you may need permission.
A. No. The nbn correspond by letter only. If you receive a phone call from the nbn informing you that your internet will be disconnected do not follow the prompts as it may be a scam. We are aware of people receiving these phone calls in our shire so please be aware!
Want to know more or have a question? Click here to view the facts sheet provided by Mike Hendry or pop into the CRC to pick up a hardcopy. If you have any questions about the nbn the team at the CRC will do their best to answer them though for more information please visit www.nbnco.com.au or talk to your phone provider.