Have you experienced phone or internet connection problems recently? Well, you’re not alone. See the below correspondence a community member has had with, and information gained from, Telstra.
As an update to the letter I sent to our Telstra Regional Manager, I am happy to inform you that Debra Leverington from Telstra Regional called me today to discuss the details I raised, on behalf of Boyd Brown. Debra is based in Bunbury and is very familiar with our area having worked with Ray Phelps prior to his retirement and Boyd taking on the position of General Manager.
Interestingly they are fully aware of the calls that are dropping out with a message of “This number is disconnected” … this is a software problem that is currently being investigated and working to be fixed – it is referred to as the Ericson Issue. It is hoped this will be resolved sooner rather than later.
In regards to general decline in service reliability and stability – it is probably an economic issue – as we would already be aware. The towers will experience heavy loading with consequences of reduced radius signal as the community take up more devices and requirements of internet services and telecommunication increases.
Debra encouraged our community to log deficits in services with them at Telstra Regional so this information can be used in planning and submissions for improvement. The shire has been proactive in identifying and reporting black spot areas and am sure will continue to do so.
I was very appreciative of Debra’s time and knowledge in sharing her take on this situation. It means we still must be proactive in reporting deficits in order for services to be improved.
Debra also advised of various approved booster systems eg Yagi Arial and smart antenna and the Cel Fire mobile or home booster. WA Farmers have recently received a special offer of a rebate from Telstra to purchase these devices.
I hope this information helps relieve some angst.
Regards
Louisa Dare
As an update to the letter I sent to our Telstra Regional Manager, I am happy to inform you that Debra Leverington from Telstra Regional called me today to discuss the details I raised, on behalf of Boyd Brown. Debra is based in Bunbury and is very familiar with our area having worked with Ray Phelps prior to his retirement and Boyd taking on the position of General Manager.
Interestingly they are fully aware of the calls that are dropping out with a message of “This number is disconnected” … this is a software problem that is currently being investigated and working to be fixed – it is referred to as the Ericson Issue. It is hoped this will be resolved sooner rather than later.
In regards to general decline in service reliability and stability – it is probably an economic issue – as we would already be aware. The towers will experience heavy loading with consequences of reduced radius signal as the community take up more devices and requirements of internet services and telecommunication increases.
Debra encouraged our community to log deficits in services with them at Telstra Regional so this information can be used in planning and submissions for improvement. The shire has been proactive in identifying and reporting black spot areas and am sure will continue to do so.
I was very appreciative of Debra’s time and knowledge in sharing her take on this situation. It means we still must be proactive in reporting deficits in order for services to be improved.
Debra also advised of various approved booster systems eg Yagi Arial and smart antenna and the Cel Fire mobile or home booster. WA Farmers have recently received a special offer of a rebate from Telstra to purchase these devices.
I hope this information helps relieve some angst.
Regards
Louisa Dare
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